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The Hawthorne effect

Published: 4 Mar 2024

If the outcome of an audit is influenced by the very act of carrying out the audit in the first place, how can we ever ensure accuracy? Welcome to the paradox that is the Hawthorne effect.

Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Steve Cadigan

In conversation with Steve Cadigan

Published: 16 Feb 2024

We talked to HR strategist Steve Cadigan about how best to cope with the rapid changes that organisations are seeing right now.

AWE announced as a headline partner for Quality Live 2024

Published: 9 Feb 2024

We are proud to announce that AWE is our headline partner for Quality Live 2024. AWE supports the security of the United Kingdom through developing, manufacturing and maintaining the warheads for the UK’s nuclear deterrent, as well as providing unique skills and expertise to deliver counter terrorism and nuclear threat reduction activities.