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ISO/IEC 20000-1:2018 Foundation (IT-SM)

This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified

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ISO/IEC 20000-1:2018 Lead Auditor (IT-SM)

This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.

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