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How I’m engaging 1,000 employees in ISO 9001:2015
Published: 30 Jun 2017
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.
Taking the mystery out of ISO 9001:2015
The CQI spoke to Lucy Payne, CQP MCQI, quality management consultant at CQI and IRCA Approved Training Partner, Vale Quality Management Services to find out her career advice and how the training clarifies ISO 9001:2015.
ISO 9001:2015 – Who are the interested parties?
Published: 25 Jan 2017
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Leading Strategic Change and Improvement
This course provides leadership skills in the development of improvement programmes and provides delegates with the capability of coaching and facilitating all levels of the organisation in a variety of approaches to change and improvement.
Leading Enterprise Risk Management
This course provides leadership skills in the application of risk management within the context of an enterprise/organisation and provides delegates with the capability of coaching top management teams in the deployment of a system approach to the leadership of risk management.
Introduction to Change Management
This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.
Managing Customer Excellence
This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.
CQI Integrated Management Special Interest Group (IMSIG)
The CQI’s Integrated Management Special Interest Group (IMSIG) was established in 1996 as a forum for those interested in the quality of management, governance and implementing fully integrated management systems. That address the totality of an organisation without boundaries.
Download the Defence Body of Quality Knowledge
Published: 9 Aug 2016
Essential reading for quality professionals looking to get ahead in the defence industry.
Top tips for problem solving with ISO 9001:2015
Published: 9 Aug 2016
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015.