Search our content by date or relevance.

How to motivate all employees to engage in improvement activities: a case study of DISCO Corporation

Published: 8 May 2019

DISCO Corporation, a company which is part of IRCA Japan OEA (Organisation Employing Auditors), provides design and development, manufacturing and related services for precision processing equipment and tools used in semiconductor manufacturing and other industries.

View content in full...

Integrating FMEA into process development

Published: 9 Apr 2019

Find out what happened when Benetel integrated FMEA into their process development for ISO 9001:2015.

View content in full...

Linking measures to the voice of your customer

Published: 15 Mar 2019

Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.

View content in full...

Customer loyalty and the role of the quality professional

Published: 14 Mar 2019

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

View content in full...

BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

View content in full...

The importance of human behaviour in healthcare

Published: 19 Feb 2019

Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.

View content in full...

How to achieve an effective management review

Published: 18 Jan 2019

Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.

View content in full...

Human factors in manufacturing – Part 2

Published: 20 Dec 2018

In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation

View content in full...

Canadian Blood Services celebrates WQD

Published: 18 Dec 2018

Canadian Blood Services celebrates World Quality Day with an open house at the organisation’s operations facility in Brampton, Ontario. 

View content in full...

Pages