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The egg came before the chicken!
Published: 10 Apr 2018
Charlotte Laverty, CQP MCQI, on why the closure of KFC restaurants comes from the chain putting all their eggs in one basket.
A client-centric quality culture
Published: 16 Mar 2018
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Improving security for cloud management systems
Published: 9 Mar 2018
Richard Green breaks down the history and practicality of ISO/IEC 27017:2015.
Integrating quality in the design of dental tools
Published: 8 Mar 2018
Manufacturer Dentsply Sirona shares the stages involved in the design of their dental equipment products.
Deming Management for Quality (part 3): Decisionology - Statistical Process Control done right
Published: 5 Mar 2018
In the third part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how to conduct a proper analysis of data to provide evidence of what is happening in an organisation, as a basis for effective decision-making.
Leadership for culture change: 12 precepts of proactive leadership
Published: 9 Feb 2018
Mitter Vedu explores strategies to improve employee involvement through top management behaviour and what tools to use to effectively enhance this commitment.
Are your suppliers prepared for the revised ISO 13485?
Published: 5 Feb 2018
Werner Karau, European Commercial Leader at Flexan LLC, analyses why original equipment manufacturers (OEMs) must ensure their suppliers comply to the revised ISO 13485 standard by the March 2019 deadline
Deming Management for Quality (part 2): Systemology - Everything is connected
Published: 1 Feb 2018
In the second part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki look at organisations as systems, and the importance of ‘seeing the bigger picture’ to stay relevant
How to engage with Human Activity Systems
Published: 17 Jan 2018
Bob Kennedy describes a fresh interpretation of system of profound knowledge that facilitates meaningful engagement with 21st century human activity systems.
Deming Management for Quality (part 1): Knowledgology – Theory of Knowledge
Published: 12 Jan 2018
In the first of a four-part series on Deming Management for Quality, Alan Clark and Tony Korycki explore how Deming’s system of profound knowledge still applies to today’s organisations.