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Communicating effectively during the coronavirus

Published: 7 Jul 2020

Dr Mohamed Ellethey, Sustainability and Quality Assurance Head at Elsewedy Electric, Egypt, talks to Daniel Moore about his experience working during the coronavirus pandemic, and how his team have adapted their processes to deliver quality and better communication between staff and customers.

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Little acts of leadership

Published: 2 Jul 2020

Ken Burrows, CQP MCQI, Air Domain Quality Team Leader at Defence Equipment and Support, UK, explains the importance of creating leadership commitments with the wider team to ensure accountability.

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CQI Wolverhampton Branch - The Servqual model for service delivery

At this online event our speaker Steve Coles will guide us through the five gaps that get in the way of delivery an excellent service.

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Implementing a quality management system in a third world country

Published: 30 Jun 2020

Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers.

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Customer Loyalty and the Quality Professional

Ways in which Customer Loyalty can be measured, understood, developed and leveraged to deserved business advantage. 

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Facebook Live: Get the most from your membership

Join Gareth Kingston, Head of Membership, to explore the many benefits of being part of our global quality community. The webinar will also include a Q&A session.

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