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Christopher Chinapoo CQI FCQI

Creating a lasting impact

Published: 26 Sep 2023

As part of our series of Q&As with CQI Fellows, CQI Trustee Christopher Chinapoo CQP FCQI tells us about his journey to becoming the first CQI member in the Caribbean to achieve this prestigious grade.

Leveraging Quality 4.0 to enhance customer experience

Published: 22 Sep 2023

This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

Murugesh Siva, a grey haired Indian man with beard and moustache in a white open necked shirt, outdoors

The importance of ESG reporting

Published: 4 Sep 2023

Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.