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24 hours (indicative)
Managing and Influencing Stakeholders
This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
8 hours (indicative)
Introduction to Change Management
This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.
CQI Integrated Management Special Interest Group (IMSIG)
The Integrated Management SIG will provide a forum for members and others to share their knowledge, experience and views on integrated management.
Download the Defence Body of Quality Knowledge
Essential reading for quality professionals looking to get ahead in the defence industry.
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Top tips for problem solving with ISO 9001:2015
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015.
Member case study: CPD in retirement
Retired Chartered Quality Professional Eric Martindale on choosing learning goals to suit you and how to achieve them.
NHS in the spotlight
Andrew Corbett-Nolan on why NHS organisations need to share best practice in order to improve their service.
Member case study: what counts as CPD
Chartered Quality Professional Colin Duguid explains why any learning activity that enhances your competence and professionalism can be recorded as CPD.
Video: CPD – what you need to know
CQI members reveal their tops tips for successful CPD