Course code
40 hours (indicative)

CQI and IRCA Certified ITSMS Auditor Training courses will equip you to assess the conformance of an organisation's information technology services management system to ISO 20000.

This course teaches you the process approach to ITSMS and auditing, the purpose and content of the ISO 20000 series of documents, and how to plan, complete and report the audit of an entire ITSMS.

This course includes a 2-hour written examination.

Who is it for?

This is course is for those intending to acquire the competence to audit an organisation's ISO/IEC 20000-1 Part 1 based management system, either as a third or second-party auditor. Successful completion of this course is required for certification as an Auditor on IRCA's ITSMS Scheme.