Course code
24 hours (indicative)

CQI and IRCA Certified ITSMS Auditor Training courses will equip you to assess the conformance of an organisation's information technology services management system to ISO 20000.

This course covers the management systems approach to identifying and managing IT service management, the purpose and content of the ISO 20000 series of documents and specific ITSMS audit approaches.

This course includes a 1-hour 40-minute written examination.

Who is it for?

This course is for auditors with competence in another process-based management system (eg QMS or EMS) who want to acquire the skills and knowledge to audit against ISO/IEC 20000-1 Part 1. Successful completion of this course is required for certification as an Auditor on IRCA's ITSMS Scheme.