Introduction to Stakeholder Communications
8 hours (indicative)
This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.
Course code: FD108
Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative course content
- Verbal communications:
- Creating a clear and concise message
- Voice and body language
- Presentation skills
- Effective questioning
- Written communications
- Behaviour in communication:
- Personal styles
- Personality types
- Communication styles
- Listening skills
- Giving and receiving feedback:
- Feedback framework
- Dealing with conflict
- Negotiation:
- Negotiation process
- Skills in conducting a negotiation
- Personal planning:
- Customer and stakeholder communications in your organisation
- Evaluation of communications
- Action planning
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