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Embracing the full picture

Published: 9 May 2024

Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.

Considering an alternative Lean approach to ISO's Harmonized Structure

Published: 27 Mar 2024

Sucilla Harrikissoon CQP MCQI examines the importance of a Lean approach to implementing ISO’s Harmonized Structure.

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