The term “digital transformation” is widely used, but what does it really mean for organisations? The CQI explores this question in its latest report, The Future of Work.

Digitalisation is unstoppable, and it is happening at a speed we have never seen before. All aspects of society will be affected, and new technologies such as sophisticated sensors, the Internet of Things, robotics, artificial intelligence, and big data will offer endless possibilities to change the way we live, work and communicate.

In a 2019 article in Harvard Business Review, two professors from the graduate business school INSEAD explain digital transformation very simply as “adapting an organisation’s strategy and structure to capture opportunities enabled by digital technology”.

However, some companies are struggling to define exactly what actions need to be taken,and which initiatives need to be prioritised. Digital transformation is not just about technology, it is about leadership and flexibility.

Alexander Woods, Policy Manager at the CQI, and member of the research panel behind The Future of Work report, said: “Much has been written about the new age of digitalisation – sometimes referred to as the Fourth Industrial Revolution or Industry 4.0 – and the impact of technology on business and society. Some reports paint a horror scenario, forecasting that digitalisation will lead to global mass unemployment as robotsand artificial intelligence take over the jobs currently performed by humans.

“Others take the view that technology will benefit mankind by automating boring, repetitive, and dangerous tasks, and enhancing the capabilities of the human worker. In order to make sense of the noise, the CQI has prepared this report on the future of work, which is based on recent information published by a wide range of authoritative organisations.

“Our aims are to raise awareness of the effects of digital transformation so that organisations can proactively address these issues in their management strategies, and to outline the implications for the quality management profession so that quality professionals may prepare for the future.”

For the full report, visit: https://bit.ly/2vPjNfw