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Contact the CQI

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We’re a friendly team waiting to respond to your enquiry. To make sure you get through to the right department, please select from the details below: 


The CQI office is open:

Monday to Thursday 09:00–17:00 GMT

Friday 09:00–16:00 GMT

Existing CQI and IRCA members

For enquiries about your membership, forgotten passwords and login issues, Quality World subscription, CPD, branches and special interest groups:
+44 (0)20 4566 5156
[email protected]

CQI and IRCA membership applications

For enquiries about joining, grades and criteria:
+44 (0)20 7245 8600
[email protected]
Apply for CQI membership here Apply for IRCA membership here

CQI and IRCA Certified Training and Approved Training Partners

For enquiries about CQI and IRCA Certified Training courses, specifications of individual courses or studying CQI qualifications (CQI Diploma and Certificate):
+44 (0)20 7245 8600
[email protected]

CQI and IRCA Exams

For enquiries about online exams:
+44 (0)20 7245 8600
Please complete our online help request form.

CQI Professional Networks

For enquiries about our branches and Special Interest Groups (SIGs) or becoming a CQI volunteer:

+44 (0)204 566 5158
[email protected]
[email protected]
[email protected]

Advertising enquiries

For enquiries about advertising on the website, Quality World magazine or email newsletters:
Janette Millan
+44(0)1223 378008
[email protected]

Quality World and Knowledge

For enquiries about our print and online content, or to pitch an idea for an article:
+44 (0) 20 4566 5176
[email protected]

International Quality Awards

[email protected] 

Press and media queries

+44 (0)20 7245 8600
[email protected]

General enquiries 

+44 (0)20 7245 8600
[email protected]

How to make a complaint

To make a complaint about the CQI or one of its associated members or organisations visit the How to make a complaint page.

How to find us

CQI headquarters are located in central London, close to Holborn. Our offices can be found at:
Third floor 
90 Chancery Lane,
London WC2A 1EU

See Google Map

By Tube - Chancery Lane (Central line) is the nearest London Underground station. 90 Chancery Lane is a six minutes walk from the tube station. The CQI is also approximately 10 minutes walk from Holborn station (Central and Piccadilly lines) and Farringdon (Metropolitan, Circle and Hammersmith & City lines, as well as Thameslink trains). For directions, you can visit Transport for London's Journey Planner.