Finalist - Quality Organisation of the Year

Jacobs is one of the largest and most diverse providers of technical, professional and construction services, including all aspects of architecture, engineering and construction, operations and maintenance, as well as scientific and speciality consulting.

"Jacobs presented a robust application of how to integrate their management system into their business. They took a very wide view of interested parties and had a disciplined way of understanding client scope requirements, both inside and outside of contract. The judges appreciated their operational method of distinguishing between customer satisfaction and customer expectation." Judges' comments