Improvement System Award
Meet the winner: Tofaş
Turkish car manufacturer Tofaş won the Improvement System award for its impressive use of artificial intelligence and data science in the reduction of defects in car production. It was also praised for significantly improving customer satisfaction.
"Tofaş' use of artificial intelligence and data science showed how effective use of information can lead to significant improvements. The initial improvements were in relation to reducing defect in car production, but improved customer satisfaction followed swiftly. An outstanding application of machine learning and a case study for Quality 4.0." Judges' comments