Quality Professional of the Year winner and finalists 2023 | CQI | IRCA Skip to main content

Quality Professional of the Year winner and finalists 2023

Meet the International Quality Awards quality professional of the year winner and finalists 

Our three finalists are quality professionals who have played a key role in advancing their organisation’s governance, assurance, improvement, leadership and context.

Meet the winner: Fiona Payne - Hybrid Intelligence


Fiona Payne - Hybrid Intelligence (Capgemini Engineering)

Fiona is the Senior Quality Manager at Hybrid Intelligence, leading the development of its quality strategy and quality transformation plan. She combines various quality techniques and statistical tools with her understanding of psychology to inform her organisation's decision-making processes. The judges were impressed by her ability to put herself in other’s shoes to help develop or challenge the way of doing things.

Fiona is a great quality systems thinker; she has demonstrated her ability to think at both strategic and operational level and put herself in other people’s shoes to help them develop and/or challenge their way of doing things.

Judges' comments

Claire Bower – Troup Bywaters + Anders

Claire has worked for Troup Bywaters + Anders for 25 years, beginning in an administrative role and progressing up to board level. She is currently the Head of IMS and ESG. Her passion for driving change and the growth of the business shone through in her entry and this extends beyond the organisation to the wider society.

Deborah Lawley - Jacobs

As Operating Unit Quality & Beyond Excellence Manager at Jacobs, Deborah has a proven track record of positively influencing her team’s performance. The panel were encouraged by her ability to engage with and motivate stakeholders and the impact of this was supported by impressive results across multiple areas of the organisation.

Discover the full list of the award winners and categories for this year. 

Learn more about the International Quality Awards 2023

Meet our partners

Learn more about the organisations partnering with us for the 2024 event

Get in touch

If you have any further questions about Quality Live and the International Quality Awards, please contact our Event Manager Katie Steingold.