Thought leadership
Read the latest interviews with CQI and IRCA members; learn more about volunteering for the CQI; and how to solve problems with The Profession Map.
Dealing with time pressures
In our latest dilemma, find out how to avoid delays with audits and ensure they’re delivered within the audit plan’s designated timeframe.
Lack of engagement from top management
In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).
Developing a strategic approach for audits
Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day.
Dealing with product discrepancies in audits
Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board.
Closing the strategy-to-performance gap
Donna Clifford, Consultant at FE Associates, UK, outlines the seven rules in Turning Great Strategy into Great Performance and how they can be used to improve business strategies in organisations.
Process automation and the quality professional
Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.
Maintaining independence for internal audits
Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001.
Providing a fair assessment
In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively.
Striving for excellence in the quality profession
Victoria Tait, Quality Specialist at Qualitait – a division of J Tait & Sons, UK, talks to Daniel Moore about securing Chartered Quality Professional status (CQP MCQI), and what others should consider when regrading.
Auditing for cost improvement
Jeff Monk, CQP FCQI, Managing Director of auditing training and consultancy firm, Jemo International, shares his simple steps to help organisations curtail costs and improve business performance through audits.
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