Thought leadership

Trish Faulkner Pratt, CQP MCQI, reflects on the value of integrating ISO 9001 in business operations and the negative consequence of neglecting standards.

John Feltham, CQP FCQI, has been on the receiving end of audits for decades. Find out why having the right auditor, identifying risks and understanding organisational context, have been crucial for successful audits at Portsmouth International Port.

In the final part of our series, Richard Green, CQP MCQI, explains how auditors can determine if an organisation has a culture of objective evaluation.

Richard Kinslay, PCQI, quality engineer, shares his vision on helping budding talent understand the significance of quality.

Helen Soulou, CQP FCQI, quality manager at Heathrow Airport, explains how the quality toolbox can transform a culture of snag lists and rework.

Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.

In part five of our series, Richard Green explains the responsibility of the auditor to effect change and improvement.

In part four of our series, Richard Green explains performance evaluation to make sure the management system is producing the intended outcomes.