In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s). 

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day.

Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board.

Donna Clifford, Consultant at FE Associates, UK, outlines the seven rules in Turning Great Strategy into Great Performance and how they can be used to improve business strategies in organisations.

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001. 

In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively.

Victoria Tait, Quality Specialist at Qualitait – a division of J Tait & Sons, UK, talks to Daniel Moore about securing Chartered Quality Professional status (CQP MCQI), and what others should consider when regrading.

Jeff Monk, CQP FCQI, Managing Director of auditing training and consultancy firm, Jemo International, shares his simple steps to help organisations curtail costs and improve business performance through audits.

Donna Hopkins, Quality and Compliance Manager at Ridgeway Biologicals – part of Ceva Animal Health, UK, talks to Daniel Moore about achieving the CQI’s Chartered Membership grade (CQP MCQI), and her plans to move up to Fellowship status in the future.