Read the latest part of the ebook on improvement; learn about the CQI Competency Framework; and get policy updates on Brexit and governance from the CQI.
Linking measures to the voice of your customer
Published: 15 Mar 2019
Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.
Customer loyalty and the role of the quality professional
Published: 14 Mar 2019
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
BS 9009 – 2019 open for consultation
Published: 19 Feb 2019
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
The importance of human behaviour in healthcare
Published: 19 Feb 2019
Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.
What measures should you be recording?
Published: 5 Feb 2019
Susannah Clarke, Managing Director at PMI, explores how recording the right measures can help you to improve your processes.
How to achieve an effective management review
Published: 18 Jan 2019
Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.
Human factors in manufacturing – Part 2
Published: 20 Dec 2018
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Canadian Blood Services celebrates WQD
Published: 18 Dec 2018
Canadian Blood Services celebrates World Quality Day with an open house at the organisation’s operations facility in Brampton, Ontario.
Artificial Intelligence: A powerful tool for quality professionals
Published: 6 Dec 2018
Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.