In the CQI’s recent Workforce Insight research, fewer than two in five working respondents said they felt highly valued by other teams, departments and employees in their organisations. Could the key to raising that number lie in changing the perception of quality?

Both the EU and UN describe the current climate as a global food crisis and warn of ‘serious risk’.

Bob Hughes CQP FCQI, Director of Temple QMS, highlights how proper risk management enhances the work of the quality profession, outlining the benefits of an effective risk review of a management system.

Michael Burton PCQI, Quality & Improvement Business Partner at Amey Consulting, calls on quality professionals to challenge the status quo of what ISO 9001 offers, and suggests a grading system for auditors to follow that would clearly identify which organisations are going above and beyond i

Is the certification of quality management systems a quality process? Paul Simpson CQP FCQI takes a closer look.

Wajahat Ali, a Lead Auditor and Senior Operational Excellence Lead at global mobile satellite communications organisation Inmarsat, discusses how the application of a ‘quality lens’ has helped him unlock the quality potential in organisations.

Riccardo Bianconi, Lead Auditor and Accredia Assessor, Coach and Trainer, outlines the importance of listening during the audit process, and makes the case for creating an audit tool through which the board of an organisation, as well as process managers, can demonstrate accountability. &nbs

Every one of us who uses a mobile device has inadvertently become a quality assurance tester.

Andrew Ward CQP MCQI outlines the value of a RACI matrix when assigning roles and duties in any task.