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Thought leadership

Read the latest interviews with CQI and IRCA members; learn more about volunteering for the CQI; and how to solve problems with The Profession Map.

Ryan Renard CQP FCQI

Bring the mountain to you

Published: 9 Dec 2024

Ryan Renard CQP FCQI examines the parallels between martial arts and the quality profession.

Process approach to audit

The process approach to audit – a unicorn?

Published: 6 Dec 2024

A 'process approach' is mentioned in the guidance documents for several standards, but is not defined in terms of implementing an audit of a quality management system. Andy Nichols CQP FCQI takes a closer look at this apparent paradox.

Company meeting, quality culture, collaboration

Cultivating a company-wide culture of quality

Published: 15 Nov 2024

In recognition of World Quality Week 2024, Rasoul Aivazi, an international Project Quality Lead and Lead Auditor, reflects on the theme of ‘Quality: From compliance to performance’ and how this can assist in developing a company-wide culture of quality.

Alan Clark CQP FCQI, quality management trainer and coach

Feeling safe to speak up

Published: 6 Nov 2024

Do you feel able to flag issues or mistakes in your workplace, asks quality management trainer and coach Alan Clark CQP FCQI.

Business continuity plan to assist in building a quality culture

Metrics motivate performance and behaviours

Published: 30 Sep 2024

How often do you think about the behaviours your metrics motivate? Are they the ‘right’ ones, and will they motivate ethical behaviours and approaches, asks Ryan Renard CQP FCQI

Five-star rating is the aim of quality professionals

Elevating the customer experience

Published: 19 Sep 2024

In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.

Zero harm mindset delivery

Working towards a zero-harm mindset

Published: 25 Jul 2024

Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.

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