Psychology and Leadership for Quality Professionals

Psychology is a modern discipline, based in proven understanding of human thought and behaviour. It is relevant to many areas of Quality Management, including Process Design, Communication and Leadership.

Managers tell their subordinates what to do. Leaders inspire their followers, which requires a very different set of skills. Quality Professionals may not have the direct authority of a manager, and so must become skillful in in leadership, which implies a deeper understanding of human psychology.

This webinar highlights the scope of the many practical benefits of psychology for the Quality Professional, then focuses on one aspect of the CQI’s Profession Map: Leadership and the difficult role of being the ‘Quality Conscience’.

About the speaker

David Straker has worked in Quality for over 30 years, with a wide experience in industry and private sectors. He joined the CQI when it was the IQA, and is MCQI and CQP. He has been a CQI trustee for nine years. He has Master’s degrees in both business and in psychology. He is the author of ten books and has written many articles online and in Quality World.