Published: 23 Sep 2022

An in-depth look into how governance, assurance and improvement activities were enhanced through the implementation of Quality 4.0 at maritime and freight market information provider, the Baltic Exchange.

As part of the CQI’s ongoing research and focus on Quality 4.0, the organisation has commissioned the Oakland Institute and Leeds University Business School to carry out research into its implementation.

Quality 4.0 or ‘Q4.0’, has been examined through a series of interviews with practitioners, structured using the CQI Competency Framework, to determine which practices, technologies and tools are being used in their organisations. The findings of this in-depth research have been collated into a series of case studies, the first of which is available now.

Baltic Exchange: A move to Quality 4.0 focuses on the maritime and freight market information provider. The case study explores the Baltic Exchange’s move to Quality 4.0, and delves into how the organisation’s governance, assurance and improvement activities were enhanced through its implementation. Areas covered include the obstacles, solutions, results, and benefits of implementing Quality 4.0.

The CQI’s Head of Profession, Mike Turner, said: “Our research so far has concluded that there is no playbook for Quality 4.0. As professionals, we are on similar journeys of discovery. Case studies help us to learn from each other and thereby accelerate progress in embracing what could be the most significant development in quality management practice for some years.”