Profession Map | CQI

Uses domain and/or industry-specific knowledge to ensure effective implementation of governance, assurance and improvement

Tier

Summary competences

Tiers and summary competences

1

CA1

You can identify your organisation’s sector and who its customers and stakeholders are

CA1

You know how the organisation creates value for its customers

2

CA2

You understand the organisation’s sector and marketplace and how these influence its direction and performance

CA2

You understand how customer and stakeholder needs are identified and how they are addressed within the organisation’s strategies, policies and plans

3

CA3

You can translate sector and marketplace information into knowledge that can be used to affect quality

CA3

You can assess the impact of decisions and actions on customers and stakeholders

4

CA4

You can lead, develop or advise on approaches used to review, scan and forecast for sector trends, changes, risks and opportunities

CA4

You can lead, develop or advise on methods for using knowledge of customers and the marketplace to sustain and improve quality

Tier

Summary competences

Tiers and summary competences

1

CB1

You can identify the key standards and regulations that apply to the organisation

CB1

You can articulate the importance and value of regulations and quality standards

CB1

You can understand the implications of non-compliance

2

CB2

You can interpret and apply standards and regulations using the frameworks established within the organisation

CB2

You can advise others to understand the relevance of standards and regulations to their work

CB2

You can use the established frameworks to identify, assess, prioritise and address risks and opportunities relating to standards and regulations

3

CB3

You can guide the formulation of strategies, policies and plans to address the requirements of standards and regulations

CB3

You can influence stakeholders and build commitment for maintaining compliance with standards and regulations

CB3

You can assess the impact, efficiency and effectiveness of the approaches used to manage risks and opportunities in relation to compliance

4

CB4

You can lead, develop or advise on which standards and regulations are applied and establish responsibilities for fulfilling their requirements

CB4

You can develop or lead a culture that welcomes openness, learning and improvement in relation to compliance

CB4

You can lead, develop or advise on risk management activities relating to achieving the requirements of standards and regulations

Tier

Summary competences

Tiers and summary competences

1

CC1

You can identify the organisation’s key partners and suppliers, and the products and services they provide which add value for the organisation and its customers

CC1

You can identify the key societal stakeholders impacted by the organisation’s activities

2

CC2

You can contribute to supply chain quality management activities that are established within the organisation. These could include selection, defining requirements, performance measurement and improvement

CC2

You can understand the requirements of societal stakeholders and participate in building and maintaining effective relationships

3

CC3

You can evaluate and improve methods for supply chain quality management

CC3

You can build relationships with societal stakeholders and promote the benefits of these relationships

4

CC4

You can lead, develop or advise on the activities undertaken to select, manage, measure and improve supply chain quality management in order to meet the requirements of the organisation, customers and stakeholders

CC4

You can lead, develop or advise on the activities undertaken to identify, analyse and understand societal requirements, and use the information to sustain and improve quality

Tier

Summary competences

Tiers and summary competences

1

CD1

You understand what the mission, vision, values, culture and ethics of the organisation are

CD1

You can articulate the organisation’s key goals and objectives

CD1

You understand the purpose of and significance of quality to the organisation

CD1

You understand the concepts of risk and opportunity and know how to escalate any risks and opportunities identified

2

CD2

You can co-ordinate quality management activities with the organisation’s mission, vision, values, culture and ethics

CD2

You can align quality plans and activities with the organisation’s goals and objectives

CD2

You can recognise and address opportunities to build competence for quality within the team or function

CD2

You can understand and use the frameworks established within the organisation to identify, assess and prioritise risks and opportunities

3

CD3

You can assess the effectiveness of the organisation’s structure and identity

CD3

You can contribute to developing strategies, policies and plans to achieve the key goals and objectives of the organisation

CD3

You can identify and address opportunities to build competence for quality a cross multiple business areas

CD3

You can assess the impact, efficiency and effectiveness of the organisation’s risk management approach

4

CD4

You can lead, develop or advise on elements of the organisation’s structure and identity

CD4

You can lead, develop or advise on the organisation’s strategies, policies, plans, and the establishment of goals and objectives

CD4

You can lead, develop or advise on the competences required for quality at organisation level

CD4

You can lead, develop or advise on the frameworks used to manage risk

Ensures that all organisation requirements are reflected in operational frameworks, policies and plans, and that these meet all stakeholder requirements.

Tier

Summary competences

Tiers and summary competences

1

GA1

You can understand the structure of the management system and how it is used

GA1

You can explain how your role contributes to the achievement of quality strategies, policies and plans

GA1

You can interpret reported information to understand performance and progress

GA1

You can recognise and escalate risks or opportunities affecting the achievement of plans

GA1

You can share key information about quality strategies, policies and plans with your colleagues

2

GA2

You can develop and maintain the organisation’s management system and its contents

GA2

You can focus efforts to achieve quality strategies, policies and plans, and support others to do so

GA2

You can plan, measure, manage, monitor and report on achievement of the organisation’s quality strategies, policies and plans

GA2

You can identify, assess and prioritise risks that relate to developing and delivering strategies, policies and plans, using established frameworks

GA2

You can champion quality strategies, policies and plans among colleagues and stakeholders

3

GA3

You can assess the impact, efficiency and effectiveness of the management system, and implement improvements

GA3

You can translate goals and objectives into actionable strategies, policies and plans

GA3

You can assess the validity of performance measures

GA3

You can assess the impact, efficiency and effectiveness of the approaches used to manage risks and opportunities that relate to achieving strategies, policies and plans

GA3

You can influence stakeholders and build commitment for achieving strategies, policies and plans

4

GA4

You can lead, develop or advise on the organisation’s management system and associated responsibilities and accountabilities

GA4

You can lead, develop or advise on quality strategies, policies and plans which align with the organisation’s goals and objectives

GA4

You can lead, develop or advise on establishing clear targets, Key Performance Indicators (KPIs) and performance measures, aligned with the expectations of all stakeholders

GA4

You can lead, develop or advise on risk management activities relating to the development and delivery of strategies, policies and plans

GA4

You can develop or lead a culture that welcomes openness, learning and improvement in relation to quality performance

Tier

Summary competences

Tiers and summary competences

1

GB1

You understand the concept and value of building quality in to products and services

GB1

You can recognise and escalate risks or opportunities affecting products and services and their delivery

GB1

You know what customers and stakeholders require from the organisation’s products and services and the methods used to monitor and measure satisfaction

2

GB2

You can represent quality and the requirements of customers and stakeholders in product and service development, and you can translate requirements into measurable performance objectives

GB2

You can identify, assess and prioritise risks and opportunities which relate to the use, quality and reliability of products and services, using established frameworks

GB2

You can analyse and use customer and stakeholder feedback and performance information to identify improvement opportunities

3

GB3

You can champion the importance of addressing the requirements of all stakeholders as well as standards and regulations in designing, developing and delivering products and services and guide how this is done

GB3

You can assess the impact, efficiency and effectiveness of approaches used to manage risks and opportunities relating to the use, quality and reliability of products and services

GB3

You can assess the methods used to deliver products and services and how these are monitored and measured.

4

GB4

You can lead, develop or advise on the quality measures for products and services, aligned with the expectations of the organisation, customers and stakeholders

GB4

You can lead, develop or advise on risk management activities relating to the development and consistent delivery of products and services

GB4

You can lead, develop or advise on the design of methods for monitoring and assuring product and service quality

Tier

Summary competences

Tiers and summary competences

1

GC1

You can construct a simple flowchart to represent the current state process

GC1

You can identify waste in a process

GC1

You can understand the impact of variation on processes and process results

GC1

You can understand the importance of placing the customer at the centre of process design

GC1

You can understand the principles of project management and how they are applied within the organisation

GC1

You can recognise and escalate risks or opportunities affecting processes and projects

2

GC2

You can construct current state process maps and facilitate process mapping activities

GC2

You can analyse a process to identify opportunities to remove waste and improve its flow

GC2

You can identify and quantify process variation

GC2

You can construct future state processes which address customer and stakeholder requirements

GC2

You can understand and apply the project management frameworks established within the organisation to manage a project

GC2

You can use established frameworks to identify, assess and prioritise risks relating to process and project delivery

3

GC3

You can provide guidance and support for mapping complex processes

GC3

You can advise on process efficiency and flow

GC3

You can guide and advise on the development of future state processes

GC3

You can determine and design for process capability

GC3

You can assess the efficiency and effectiveness of project management approaches

GC3

You can assess the impact, efficiency and effectiveness of approaches used to manage risks and opportunities relating to process and project delivery

4

GC4

You can lead, develop or advise on methods used for process mapping

GC4

You can lead, encourage and inspire senior management to take an end-to-end process view of the organisation rather than a functional view

GC4

You can lead, develop or advise on process capability

GC4

You can lead, develop or advise on the design of future state processes and the establishment of associated responsibilities and accountabilities

GC4

You can lead, develop or advise on governance structures for project management and the project management frameworks used by the organisation

GC4

You can lead, develop or advise on risk management activities relating to the development and delivery of processes and projects

Embeds a culture of assurance to ensure that policies, processes and plans are effectively implemented, and that all outputs (both internal and deliverable) are consistent with requirements.

Tier

Summary competences

Tiers and summary competences

1

AA1

You can understand the concept of and importance of prevention and how this is applied within the organisation’s processes and system of controls

AA1

You can identify and assist with the range of assurance approaches that are used within the organisation (which may include tests, inspections, audits, assessments, self-assessment etc)

AA1

You can understand the relationship between risk and assurance

AA1

You can understand, and help others to understand that everyone in the organisation has a responsibility for assuring quality

2

AA2

You can apply the controls that are established within the organisation's system and contribute to the development of the controls

AA2

You can apply and assist in developing the assurance approaches established within the organisation

AA2

You can articulate the role of assurance in mitigating and managing risk and contribute to risk assessment activities as required by your role

AA2

You can support colleagues from a variety of functions to understand their role in assuring quality

3

AA3

You can guide the formulation of controls and the system of controls used within the organisation, considering a range of factors, including risk and innovation

AA3

You can develop, managed and evaluate the organisation’s assurance approaches

AA3

You can manage risk assessment activities and assess the impact and effectiveness of assurance methods in relation to risk

AA3

You can influence stakeholders and colleagues from multiple business areas about the purpose and value of assurance and their role in assuring quality and developing a culture of openness and trust

4

AA4

You can lead, develop, innovate or advise on the design of the organisation’s system of controls and prevention activities

AA4

You can lead, develop or advise on assurance approaches that are aligned with the organisation’ structure and identity

AA4

You can lead, develop or advise on risk assessment activity and align assurance approaches with risk appetite, and risk management methods and frameworks

AA4

You can define and establish responsibility, accountability and ownership for assurance at organisation level and lead, develop or advise on culture of openness and trust

Tier

Summary competences

Tiers and summary competences

1

AB1

You can collect data for measurement and analysis

AB1

You can review and interpret graphical displays of data and deliver simple analysis outputs

AB1

You can understand the methods used to compare performance and the benefits of comparison

AB1

You can articulate the basic concept of the Cost of Quality

2

AB2

You can develop data collection plans and lead data collection activities

AB2

You can analyse data using appropriate tools and techniques

AB2

You can apply quality benchmarks and performance comparisons to put performance into context

AB2

You can use data to quantify aspects of the Cost of Quality

3

AB3

You can guide and advise on the methods used for monitoring and measurement

AB3

You can select and apply statistical methods for analysis and support others to do so

AB3

You can determine and apply appropriate internal and external performance comparisons

AB3

You can evaluate the Cost of Quality

4

AB4

You can lead, develop or advise on the design and use of tools, techniques and technologies for monitoring and measurement and build capability and understanding in the organisation

AB4

You can lead, develop or advise on data analytics and how the outputs are used by the organisation

AB4

You can lead, develop or advise on systems for comparing and contextualising performance

AB4

You can lead, develop or advise on the use of Cost of Quality measures to make decisions

Tier

Summary competences

Tiers and summary competences

1

AC1

You can understand the purpose and benefits of auditing, assessment and assurance activities

AC1

You can assist in planning and conducting audit, assessment and assurance activities

AC1

You can articulate the importance of personal conduct and the impact this has on the effectiveness of assurance activities

2

AC2

You can advocate the benefits of auditing, assessments and assurance activities for the organisation, its customers and stakeholders

AC2

You can plan, conduct, report and follow up an audit

AC2

You can demonstrate effective communication skills to build trust when carrying out audit, assessment and assurance activities

3

AC3

You can develop the organisation’s understanding of auditing, assessment and assurance activities and build confidence in the approaches used

AC3

You can plan and manage the overall assurance scheme and assess its effectiveness

AC3

You can supervise, coach and develop those involved in audit, assessment and assurance activities

4

AC4

You can motivate and engage senior management in auditing, assessment and assurance processes

AC4

You can develop a framework of assurance activities that is appropriate to the scale and complexity of the organisation and its risks

AC4

You can identify and address issues which compromise the objectivity of auditing, assessment and assurance activities

Tier

Summary competences

Tiers and summary competences

1

AD1

You know how to identify and control or contain elements of performance that do not meet requirements

AD1

You can convey the findings from assurance activities clearly

AD1

You can identify improvement opportunities

2

AD2

You can identify, investigate and contain non-conformances

AD2

You can present the outputs of assurance activities factually, backed by evidence

AD2

You can support the development of improvement plans to address the findings of assurance activities

3

AD3

You can guide the actions taken to prevent recurrence of non-conformances

AD3

You can assess the effectiveness of approaches used to address assurance findings

AD3

You can make recommendations and support the organisation to address assurance finding

4

AD4

You can develop or lead a blame free, learning culture

AD4

You can explain the implications of assurance outcomes for the organisation, its customers and stakeholders

AD4

You can lead, develop or advise on the translation of assurance outcomes into decisions and actions

Facilitates a culture of evaluation (both qualitative and quantitative), learning and improvement which drives more effective, efficient and agile ways of working to support business strategy, enhance reputation and increase profitability.

Tier

Summary competences

Tiers and summary competences

1

IA1

You can define problems, performance gaps and improvement opportunities clearly

IA1

You can contribute to problem-solving or improvement activities

IA1

You can apply improvement tools and techniques as part of an improvement team

IA1

You understand the principles and benefits of teamwork and can work in a team

IA1

You can understand the elements that create a continuous improvement culture

2

IA2

You can create the case for an improvement by linking it with the organisation's goals and objectives, strategies, policies and plans

IA2

You can facilitate improvement projects

IA2

You can select and apply appropriate tools and techniques to improve quality performance

IA2

You can plan, manage and monitor an improvement project

IA2

You can apply and encourage others to apply the elements that create a continuous improvement culture

3

IA3

You can apply selection criteria to prioritise improvement opportunities

IA3

You can guide and advise on the methods used to address improvement opportunities and assess the impact, efficiency and effectiveness of methods used

IA3

You can forecast and track the costs and benefits of improvement activities

IA3

You can lead a team to deliver a complex project or programme

IA3

You can assess the organisation’s maturity in continuous improvement

4

IA4

You can lead, develop or advise on the selection and prioritisation of improvements and the criteria used

IA4

You can sponsor improvement activities and programmes

IA4

You can lead, develop or advise on the improvement frameworks and methodologies used by the organisation

IA4

You can coach and mentor project, programme or portfolio teams and their leaders

IA4

You can lead, develop or advise on approaches and methods that enable continuous improvement

Tier

Summary competences

Tiers and summary competences

1

IB1

You can understand the concept of change management and the reasons for change that is taking place in the organisation

IB1

You can contribute to change management activities when required

IB1

You understand the concepts of acceptance for change and resistance to change

IB1

You can adopt new practices after a change has been implemented

IB1

You can understand how organisational change can create risk and opportunity, and escalate risks and opportunities identified

2

IB2

You understand the internal and external drivers for change and can help colleagues understand the vision for change

IB2

You can apply change management tools and approaches within a team

IB2

You can manage stakeholders to build acceptance for change

IB2

You can support others to adopt new practices after a change has been implemented

IB2

You can identify, assess, prioritise and manage risks and opportunities which relate to the management of change

3

IB3

You can establish a clear vision for change and how processes and ways of working will need to be adjusted after implementation

IB3

You can adopt a structured and systematic approach to change management

IB3

You can assess responses to change and manage resistance that is overt, implicit or immediate

IB3

You can establish methods for monitoring and controlling new practices to sustain the benefits of change

IB3

You can assess the impact, efficiency and effectiveness of approaches used to manage risks and opportunities relating to the management of change

4

IB4

You can lead, develop or advise on the direction of change

IB4

You can lead, develop or advise on change management methods

IB4

You can manage resistance that is covert, implicit or deferred

IB4

You can reinforce change, address implications of change and encourage continuous improvement to ensure the benefits of change are sustained

IB4

You can lead, develop or advise on risk management activities relating to change management, and develop solutions

Tier

Summary competences

Tiers and summary competences

1

IC1

You can understand the concept of innovation and the importance of ideas and innovation to the organisation

IC1

You can contribute ideas and opportunitiesfor innovation within the team

IC1

You can understand the principles of agility and resilience and how they relate to improvement and innovation

IC1

You can understand the relationship between innovation and risk

2

IC2

You can encourage colleagues to innovate and build trust and enthusiasm for creativity and innovation

IC2

You can generate ideas, solutions and innovative approaches and encourage and involve others in doing so

IC2

You can apply the principles of agility and resilience as part of the improvement approach

IC2

You can use the frameworks established within the organisation to identify, assess and prioritise risks in relation to new ideas, solutions and innovative approaches that are being developed

3

IC3

You can create opportunities for widespread engagement with innovation

IC3

You can guide the formulation of pilot studies and experiments to test ideas and innovations

IC3

You can lead teams using the principles of agility and resilience

IC3

You can analyse and evaluate new concepts and associated risks

4

IC4

You can lead, develop or advise on approaches and methods that enable innovation and the creation of opportunities

IC4

You can develop or lead a culture of experimentation and learning in relation to new concepts and innovations

IC4

You can lead, develop or advise on business agility and resilience

IC4

You can lead, develop or advise on risk management activities relating to innovation

Uses leadership behaviours to maximise influence and develop a culture of evaluation and improvement.

Tier

Summary competences

Tiers and summary competences

1

LA1

You act as a champion for quality within your team, speaking up about quality issues and opportunities with clarity and conviction.

LA1

You consider and support the interests of customers and stakeholders in your work.

LA1

You value and explore improvements, new concepts and ideas.

2

LA2

You champion quality within your team and functional areas, making quality goals meaningful and relevant to others in your network.

LA2

You advocate for the interests of customers and stakeholders and encourage others to do so.

LA2

You participate in and promote improvement and change.

3

LA3

You enable an appreciation of the relevance and importance of quality in others and the organisation, creating an environment that encourages open discussion about quality issues and opportunities.

LA3

You raise awareness of customer and stakeholder needs, advocating their representation in strategies, policies and plans.

LA3

You act as a champion for learning, improvement and change across multiple business areas.

4

LA4

You act as an ambassador for quality and the quality profession, building advocates among others.

LA4

You act as a champion for customers and stakeholders ensuring that strategies, polices and plans are shaped to prioritise their needs and requirements

LA4

You champion and prioritise customer and stakeholder advocacy

LA4

You promote learning, improvement and innovation across the organisation and with its customers and partners

Tier

Summary competences

Tiers and summary competences

1

LB1

You recognise the organisation as a system and appreciate the evolving role of quality within that system.

LB1

You recognise the value of information and knowledge, using these to develop your understanding and make decisions.

LB1

You plan and prepare, in order to achieve successful outcomes.

2

LB2

You apply systems thinking when planning and taking action in your role.

LB2

You use facts, information, critical thinking and objectivity as a guide to decision making, and encourage others to do so

LB2

You consider future needs, issues, risks and opportunities and lessons learned when planning.

3

LB3

You apply systems thinking to support effective quality outcomes for the organisation as a whole and encourage others to do the same.

LB3

You apply and are an advocate for fact-based thinking, and a balanced, holistic approach to decision making.

LB3

You seek to prevent failure by “building quality in”, considering medium and long-term implications and uncertainties within your plans and those of others

4

LB4

You advocate and role model systems thinking, working across the functions and hierarchies of the organisation to establish quality from end to end.

LB4

You promote fact-based thinking across the organisation, creating a culture where everyone is encouraged to use factual evidence, questioning, critical thinking and good judgement.

LB4

You set and adjust goals for building-in quality, endorsing a culture of planning and preparedness.

Tier

Summary competences

Tiers and summary competences

1

LC1

You recognise the value of sharing knowledge and learning.

LC1

You are motivated by doing quality work and increasing motivation for quality.

LC1

You respect, support and work collaboratively with team members.

2

LC2

You willingly share knowledge and learning with others in your team and functional area, welcoming feedback and coaching.

LC2

You use your skills and talents to increase motivation for quality and encourage others in your team and functional area to do the same.

LC2

You participate in, instigate and facilitate all aspects of good collaborative working.

3

LC3

You share knowledge and learning and enable growth in others through coaching and feedback.

LC3

You motivate others to take accountability for (and be proud of) achieving quality goals and improving performance.

LC3

You create opportunities for effective collaborative working, and visibly lead this across the organisation and with its stakeholders

4

LC4

You promote and enable learning, knowledge sharing, coaching and feedback across the organisation.

LC4

You create opportunities and the environment for people to willingly contribute to quality and continuous improvement.

LC4

You inspire and lead collaborative working and foster conditions which facilitate this behaviour across the organisation and with its stakeholders

Tier

Summary competences

Tiers and summary competences

1

LD1

You are self aware and understand your capabilities, seeking to grow and develop in your role, and engaging ethically with team members, customers and stakeholders.

2

LD2

You apply professionalism and demonstrate respect in all aspects of your work and encourage others to work to high standards of professionalism, seeking to develop and advance your skills, knowledge and behaviours.

3

LD3

You are recognised for your professionalism and seek to help others develop their professional behaviours, skills and knowledge.

4

LD4

You set the standard for those around you to apply honesty and authenticity to all aspects of their work, and create an environment which enables this, providing support, feedback and coaching to others.