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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Navigating the complexities of compliance, performance, and quality
Today – in a highly regulated market – compliance alone does not distinguish you from your competitors. Organisations must go beyond compliance to achieve performance. Willy Vandenbrande has led a successful career in quality management for over 35 years – first as a quality manager and later as a consultant. He shares his thoughts and insights on the historically complex relationship between compliance and quality.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Seeing the wider picture
As part of a series of articles on different quality qualifications, Weronika Stepien, a Business Development Executive at Haughton Design, outlines her experience of undertaking the Level 4 Quality Practitioner apprenticeship, studying with Six Pillars Consulting.
Leveraging GenAI for quality engineering
Dave Colwell, Vice President of Artificial Intelligence and Machine Learning at Tricentis, explores how generative artificial intelligence can be used to support quality in software development.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Working towards a zero-harm mindset
Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.
Delivering quality through authentic, effective, and brave leadership
Successful leadership fosters clarity and engagement, ensuring organisations consistently deliver exceptional quality outcomes. Barry Dore, a teacher, mentor, and author in leadership and communications, explores the importance of creating an inclusive and positive culture.
The sky is the limit
As part of a series of articles on different quality qualifications, Massimo Narna, who works in product assurance at the European Space Agency (ESA), describes his experience of achieving an MSc in Quality Management at the University of the West of Scotland.
CQI CEO urges the new UK government to put process excellence at the heart of its growth strategy
In response to the General Election result, the CQI CEO, Vince Desmond, urges the new government to champion process excellence as a core part of its growth strategy.