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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Navigating the complexities of compliance, performance, and quality
Today – in a highly regulated market – compliance alone does not distinguish you from your competitors. Organisations must go beyond compliance to achieve performance. Willy Vandenbrande has led a successful career in quality management for over 35 years – first as a quality manager and later as a consultant. He shares his thoughts and insights on the historically complex relationship between compliance and quality.
Preventing workplace injuries with hazard identifcation
IRCA Principal Auditor Ravindiran Gurusamy outlines a methodology that can be used to identify and prevent health and safety hazards in the workplace.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Advancing quality management through collaborative engagement
Dave Smith, Chair of the CQI Council reflects on the CQI’s first new look CQI Council meeting. Bringing together elected CQI members and external stakeholders, the Council discussed critical priorities from positioning quality management as a strategic tool to developing a quality management culture and capability.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Sea change in aerospace and defence certification process
Dr David Scrimshire, Managing Director of TEC Transnational, takes a closer look at recent proposed changes to the certification process for aerospace and defence organisations.
Working towards a zero-harm mindset
Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.
Enhancing the role of auditing to boost organisational capability
How can enhancing the role of auditing boost an organisation’s capability, sustainability, compliance, resilience and performance? Ian Rosam CQP FCQI, Chief Product Officer at DeepFathom and a member of the CQI's Audit special interest group, takes a closer look at the benefits of moving away from the traditional audit role.
Delivering quality through authentic, effective, and brave leadership
Successful leadership fosters clarity and engagement, ensuring organisations consistently deliver exceptional quality outcomes. Barry Dore, a teacher, mentor, and author in leadership and communications, explores the importance of creating an inclusive and positive culture.