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Elevating the customer experience
Published: 19 Sep 2024
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
The magic ingredient
Published: 9 Aug 2016
Take a look inside Coca-Cola’s operating requirements brochure, KORE, then read Amanda Pauley’s interview with Coca-Cola’s global director of quality and food safety strategy, policy and programmes, Neil Marshall.
Quality World magazine
Published: 8 Aug 2016
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.