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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Navigating the complexities of compliance, performance, and quality
Today – in a highly regulated market – compliance alone does not distinguish you from your competitors. Organisations must go beyond compliance to achieve performance. Willy Vandenbrande has led a successful career in quality management for over 35 years – first as a quality manager and later as a consultant. He shares his thoughts and insights on the historically complex relationship between compliance and quality.
Preventing workplace injuries with hazard identifcation
IRCA Principal Auditor Ravindiran Gurusamy outlines a methodology that can be used to identify and prevent health and safety hazards in the workplace.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Advancing quality management through collaborative engagement
Dave Smith, Chair of the CQI Council reflects on the CQI’s first new look CQI Council meeting. Bringing together elected CQI members and external stakeholders, the Council discussed critical priorities from positioning quality management as a strategic tool to developing a quality management culture and capability.
Finding Yourself a Quality Mentor
Since it began, the CQI mentoring programme has matched hundreds of quality professionals with peers across a wide range of sectors and career paths to support their own professional and personal development.
The Quality Careers Hub – making it work for you
The Quality Careers Hub is home to a huge catalogue of assessments, tools and advice designed to support you as you progress in your career.
Guts and Grace; Embody, Empower, Energise, and Inspire Current and Potential Quality and Improvement Professionals
Join us for a Quality and Business Improvement Panel event hosted by the CQI Derby & Nottingham branch, where a group of seasoned quality and business improvement professionals will exchange views and insights on their careers.
What does a ‘typical’ quality career look like?
Every quality professional will have a unique career path. We know that there are many factors which influence how your career will progress and the professional ‘ladder’ is not always linear. But what does ‘typical’ look like and how do you know if you are progressing?
Equality, diversity and inclusion (EDI) – what, why and how?
We often talk about equality, diversity and inclusion in the workplace, but what does it mean in real terms and why is it so important?