As it celebrates its 30th anniversary, Hong Kong Branch Chairman Ian Streeter CQP MCQI, outlines the achievements of the quality professionals who have been instrumental in the branch’s creation, its growth, longevity and success. 

At EASE Inc, Chief Executive Eric Stoop says that layered process audits hold the key to greater product quality and a faster manufacturing recovery.

Head of Quality Roxann Dawson champions the use of Governance, Risk, Assurance and Improvement (GRAI), alongside other management systems, to help align quality with business strategy.

Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients. 

Marie-Claude Quentin, Senior Technical Manager at the Global Food Safety Initiative, explains how it is troubleshooting issues of trust in auditing and certification processes. 

For Ivan Ericsson, Head of Quality Management at engineering and management consultants Expleo UK, treating assurance as a strategic tool, rather than just a box-ticking exercise, is critical to the future of the UK energy sector.

Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during the Covid-19 pandemic.

In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.

Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow.

Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.