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People engagement: Three keys to success

Published: 7 Dec 2021

Competence, awareness and communication are vital in maximising the principles behind ISO 9000:2015 to help people become high achievers, says Jessen Yeoh, a principal auditor and advisor. 

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Layered process audits show the benefits of focusing on facts as well as faults

Published: 10 Nov 2021

Layered process audits have long been established in the automotive industry, but they can also play a key role in improving quality standards across a range of other sectors, says Ravindiran Gurusamy, an IRCA Certificated Associate Auditor.

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How to conduct a value-added management system audit

Published: 29 Sep 2021

Having the right motivation and proactively identifying opportunities for improvement are key, says Jessen Yeoh CQP MCQI, IRCA Principal Auditor, and Principal Advisor at P Excel Advisory. 

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Upgrading standards for the global moving business

Published: 7 Sep 2021

Due to the impact of the global pandemic and ever-increasing scrutiny of the environmental practices of relocation businesses, the industry is gearing up for an important update to its quality standard.

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Improving effectiveness through evidence-based decision-making

Published: 11 Aug 2021

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of how evidence-based decision-making can play a vital role in quality management and decision-making.  

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A joined-up approach to building safety

Published: 9 Aug 2021

The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment.

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Standards and nonconformity in the automotive sector

Published: 9 Aug 2021

The International Automotive Task Force is reviewing how problem-solving and nonconformity management are covered in the IATF 16949:2016, the global technical specification and quality standard for the automotive industry. What do the trends tell us?

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