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The benefits of the CQI mentoring programme in regrade
Published: 15 Jun 2021
Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow.
CQI volunteers: shaping the present and future
From Affiliate to Practitioner
Published: 7 Apr 2021
Raymond Kiernan, PCQI, MCIOB, Regional Quality Manager for Berkeley Homes Capital, describes his journey to achieving the CQI Practitioner grade.
Interview with Professor Noriaki Kano
Published: 17 Dec 2020
CQI Head of Profession Mike Turner, spoke to world-renowned TQM and quality management guru Professor Noriaki Kano.
CQI Wales - Customer Experience and Customer Journeys
Learn from Ian Stanbury how to implement the 'Customer Focus' Quality Principle
Sustaining stakeholder buy-in – Part 1
Published: 24 Oct 2018
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
User-friendly integration brings improved quality management to remote islands
Published: 16 Oct 2018
Alicia Dimas talks to health specialists in the Falkland Islands about the importance of having an integrated quality management system and the improvements it has brought to the local hospital
Innovation: the great opportunity
Published: 20 Sep 2018
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Published: 2 Aug 2018
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
Enhancing construction through digital technology
Published: 25 Jun 2018
Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs.