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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Working towards a zero-harm mindset
Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.
Changing minds
How entrenched can we become in our own way of thinking? Ryan Renard CQP MCQI, SQMS Manager at Ontic, looks at how quality professionals can change minds – including their own.
Exploring hidden dimensions Part 5: cultural quality and the double-edged sword
IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi, and retired auditor Richard Brett, explore how Japanese philosophies are intrinsic in quality.
Embarking on a Fellowship future
As part of our continuing series of Q&As with CQI members who have regraded to Fellow, Anar Malikov CQP FCQI describes his journey to becoming a Fellow of the CQI.
Insight into companies – culture is what's left
Ryan Renard CQP MCQI, QMS Manager at Ontic, takes a closer look at what makes a successful culture in the workplace.
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.