Search
Search our content by date or relevance.
The Hawthorne effect
Published: 4 Mar 2024
If the outcome of an audit is influenced by the very act of carrying out the audit in the first place, how can we ever ensure accuracy? Welcome to the paradox that is the Hawthorne effect.
Arming the quality professional
Published: 10 Oct 2023
Should quality professionals be seen only as the enforcers of quality? Paul Vaughan CQP FCQI outlines the key role of open communication to avoid problems before they occur.
Ten reasons why mock audits should be part of quality strategy
Published: 3 Mar 2023
Sandy Domingos-Shipley CQP MCQI, creator and Managing Director of The Systems Link, makes the case for staging mock audits.