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Services quality vs manufacturing quality – how do you define quality in a service organisation?
Published: 2 Aug 2018
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
Fish Fraud: How the Marine Stewardship Council tackles unregulated fishing
Published: 2 Jun 2017
In the early 1990s the impact of overfishing on the marine environment and on seafood supplies was reaching a critical point. This year the Marine Stewardship Council is celebrating its 20th anniversary and the picture is looking far healthier.
Getting value from your supply chain
Published: 13 Apr 2017
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
Breaking the rules of reality
Published: 9 Aug 2016
It's been heralded as the future of product creation and it's even creeping into our everyday lives. Natasha Cowan donned a headset and spoke to William Lord at Rolls-Royce Nuclear about how virtual reality is revolutionising manufacturing.
Improvement through staff engagement
Published: 9 Jul 2016
In part two of our series following British start-up Riversimple, staff custodian Stafford Lloyd explains the employee aspect of the company’s unique governance model.