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What makes our team a winner?
Published: 8 Jul 2019
After being awarded Quality Team of the year in the International Quality Awards 2018, David Sanders, Business Improvement Manager at Costain, shares what he believes makes his team exemplary in its field.
The relationship between improvement and reliability
Published: 6 Jul 2018
Pauline Burke, MSc PCQI, explores the role of reliability in advancing performance in operations.
Seacat’s smooth sailing to ISO 9001:2015 and ISO 14001:2015
Published: 6 Jul 2018
When transitioning to these standards, this operator of wind farm support vessels created systems that go beyond mere compliance.
Leadership – it’s about people
Published: 23 Apr 2018
In the final part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how organisations should encourage leadership as a crucial attribute to their business success.
Published: 11 Apr 2018
Ratings systems could change the way we view quality standards and the role that organisations, such as ISO, play in quality certification.
Improving security for cloud management systems
Published: 9 Mar 2018
Richard Green breaks down the history and practicality of ISO/IEC 27017:2015.
Implementing an SPC programme
Published: 4 Dec 2017
Analysing your organisation’s performance over time can be challenging. Derek Scott, senior Quality Assurance and Quality Control advisor for ICR, explores how to select the best process and examine your data to achieve the best results
The secrets behind a constructive audit experience
Published: 15 Sep 2017
John Feltham, CQP FCQI, has been on the receiving end of audits for decades. Find out why having the right auditor, identifying risks and understanding organisational context, have been crucial for successful audits at Portsmouth International Port.
ISO 9001:2015 – an opportunity to reboot your QMS
Published: 19 Jul 2017
Kevin Scanlan, quality and document control manager at CRC-Evans Offshore, explains how his team found success by rebuilding their QMS as part of the transition to ISO 9001:2015.
The cost of rework: Finding the key to improving productivity in construction
Published: 24 May 2017
Seán Connolly, the quality leader at Expanded, a Laing O'Rourke company, asks whether reducing rework is the key to improving productivity in construction.