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Managing Customer Excellence
This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.
Managing Management Systems
This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.
Managing Problem Solving
This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.
Managing and Influencing Stakeholders
This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
Internal EnMS Auditor course
This course covers the purpose of an energy management system, energy management systems standards and management systems audits.
Internal EMS Auditor course
CQI and IRCA Certified EMS Auditor Training courses will equip you to assess the conformance of organisations' environmental management systems to ISO 14001.
Internal FSMS Auditor course
CQI and IRCA Certified FSMS Auditor Training courses will equip you to assess the conformance of an organisation's food safety management system to ISO 22000.
Internal ISMS Auditor course
CQI and IRCA Certified ISMS Auditor Training courses will equip you with the knowledge and skills to assess organisations' information security management systems to ISO 27001.
Auditing MSMS course
CQI and IRCA Maritime Safety Management Systems Auditor Training course prepares maritime professionals to assess the conformance of a maritime organisation's management system to the ISM Code.
Internal OHSMS Auditor course
CQI and IRCA OHSMS Auditor training courses will equip you to assess the conformance of occupational health and safety management systems to OHSAS 18001.