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Managing process performance
This course provides practical skills development in the management of process operation and delegates will develop the capability of leading teams in the development of management processes and performance measures that indicate the effectiveness of operational processes.
Managing Change and Continual Improvement
This course provides practical skills development in the management of change within the context of process management and improvement, the capability of leading teams in the development of their improvement approaches and the ability to facilitate the management of the associated changes.
Managing Customer Excellence
This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.
Managing Management Systems
This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.
Managing Problem Solving
This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.
Managing and Influencing Stakeholders
This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
Internal EMS Auditor course
CQI and IRCA Certified EMS Auditor Training courses will equip you to assess the conformance of organisations' environmental management systems to ISO 14001.
Internal ISMS Auditor course
CQI and IRCA Certified ISMS Auditor Training courses will equip you with the knowledge and skills to assess organisations' information security management systems to ISO 27001.
Auditing MSMS course
CQI and IRCA Maritime Safety Management Systems Auditor Training course prepares maritime professionals to assess the conformance of a maritime organisation's management system to the ISM Code.
Internal Pharmaceutical GMP Auditor course
This course teaches you the purpose of a pharmaceutical quality management system, of pharmaceutical quality systems standards, and of internal management systems audits.