Search our content by date or relevance.
The auditor’s integrity report
Ammara Tasnim, Head of Customer Experience and Quality Management at Ufone, explains the importance of understanding ethics, and of not compromising your values when you are auditing an organisation
How great leadership powers success
The CQI’s first corporate connect event of 2019, Driving Performance and Enabling Change: How Great Leadership Powers Success, took place on 29 January in London, held in collaboration with Shirley Parsons Limited (SPL).
Meet the volunteer: Priyanka Viswanathan
Priyanka Viswanathan, Senior Engineering Auditor at Arm Ltd, talks about her experience as a CQI volunteer.
Meet the Fellow: Steven Moir on his ISO 9001 transition journey
Steven Moir, CQP FCQI, is the quality and compliance manager, and part of the extended leadership team within DigiPlex. Here, he explains why transition to ISO 9001:2015 is important.
Customer loyalty lessons from the new London branch
Natasha Cowan reports on the second London branch event to find out how quality professionals are leading the way in customer loyalty.
How I became a Fellow: Amanda McKay
As part of the CQI’s new Meet the Fellow series, we interview quality advocate Amanda McKay to find out what it takes to achieve this prestigious grade and how she is developing the next generation of quality professionals.
Taking the mystery out of ISO 9001:2015
The CQI spoke to Lucy Payne, CQP MCQI, quality management consultant at CQI and IRCA Approved Training Partner, Vale Quality Management Services to find out her career advice and how the training clarifies ISO 9001:2015.
CQI unit: People in quality - level 3
Learn the impact of organisational values and culture on quality performance and understand how different behaviours can improve business performance.
CQI unit: People in quality – level 5
Learn the impact on quality of working environments, including how to ensure harmonious and effective relationships to achieve business objectives and improve performance.
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.