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Customer loyalty lessons from the new London branch
Natasha Cowan reports on the second London branch event to find out how quality professionals are leading the way in customer loyalty.
Taking the mystery out of ISO 9001:2015
The CQI spoke to Lucy Payne, CQP MCQI, quality management consultant at CQI and IRCA Approved Training Partner, Vale Quality Management Services to find out her career advice and how the training clarifies ISO 9001:2015.
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.