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Feeling safe to speak up
Published: 6 Nov 2024
Do you feel able to flag issues or mistakes in your workplace, asks quality management trainer and coach Alan Clark CQP FCQI.
Elevating the customer experience
Published: 19 Sep 2024
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Published: 6 Aug 2024
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Changing the direction of quality for a sustainable future
Published: 16 Oct 2023
Lowellyne James CQP FCQI, highlights the need for quality professionals to be at the forefront of the fight to combat the impact of climate change.