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The quality professional in the era of sustainability and Quality 4.0
Published: 23 Oct 2024
Deming special interest group members Christopher Chinapoo CQP FCQI and Dr Kevan Leach examine the skills and roles the quality professional needs to operate collectively in the era of sustainability.
Elevating the customer experience
Published: 19 Sep 2024
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Innovation: the great opportunity
Published: 20 Sep 2018
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Whole process improvement in construction projects
Published: 30 Jun 2017
Helen Soulou, CQP FCQI, quality manager at Heathrow Airport, explains how the quality toolbox can transform a culture of snag lists and rework.