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The importance of gap assessments in auditing
Published: 11 Jan 2023
Conducting a gap assessment is a vital first step when implementing a new management system or integrating one with an existing system. IRCA Lead Auditor Andy Lau explains the steps that must be taken to ensure conformance with certification body standards.
ISO 9004:2018 – little known but highly useful
Published: 11 Jan 2023
Carew Hatherley, Managing Director of IT consulting company IQM Group, examines how the scoring system of ISO 9004 can be used for a different style of reporting or analysis.