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CQI Wales - Customer Experience and Customer Journeys

Progress indicator

13 February 2019 – 6:30pm
Book
Duration

2 hours

Location

Holiday Inn Cardiff
North M4, Jct.32
Merthyr Road
Cardiff
CF15 7LH
United Kingdom

Type
Member price
£0
Non-member price
£0
Branch

Learn from Ian Stanbury how to implement the 'Customer Focus' Quality Principle

Details

Join the Wales branch for what promises to be a very interactive session with speaker Ian Stanbury CQP MCQI introducing practical approaches to help people translate and adopt the ‘Customer Focus’ Quality Principle into the way they design their business processes.

There will be an opportunity to network from 18:30 with the presentation starting at 19:00.

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