The Quality Manager as Change Manager: Effectively Leading Change Across Organizations

Quality managers are more than process overseers—they are change agents. Whether rolling out a new software system, implementing a major project, or refining a critical process, quality professionals are often at the forefront of change that impacts people, processes, and technology across an organization.

But guiding teams from the current state to a new, improved future isn't always easy. Change can be complex, emotional, and time-consuming. That’s why effective change management is essential—not just for successful project delivery, but also for long-term adoption and sustainability.

This presentation will explore:

• A practical overview of what change management is and why it matters

• Key elements of successfully managing change within an organization

• The human side of change: how to support people through transitions

• Lessons learned from real-world experience implementing change

• Tips for integrating change management into project planning and execution

Whether you're managing projects now or preparing for future transformations, this session will equip you with the knowledge and tools to lead change with confidence and clarity.