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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

The importance of ESG reporting
Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.

The Profession Map: what it means for auditors
Learn how The Profession Map applies to you and what it means for the future of the auditing profession.

What are we going to do with artificial intelligence?
Artificial intelligence is integral in many sectors, and quality management systems are no exception, says senior auditor Pedro Mejias.

The Profession Map: Why continual professional development has never been so important
The world in which we work is changing so rapidly that continuous professional development has never been so important. The recent surge in debate about the power of artificial intelligence (AI) is one indicator of the rise in influence of digital technologies.

Discover the Profession Map
Every quality professional's career is different. But a shared set of capabilities underpins them all.

The importance of the Profession Map
Roxann Dawson explores the significance of the Profession Map in equipping modern quality leaders to meet evolving business demands.

Taking sustainability into the boardroom
Corporate sustainability should be at the heart of boardroom activity, says Zoi Kontodimou, Chair of the CQI’s Sustainability special interest group.

Welding: it’s time to clear the air
Welding is key in many industries, but can endanger the workforce. George Assimacopoulos explains how quality professionals can help mitigate the risks.

World Quality Week - 6 to 10 November 2023
Quality: realising your competitive potential