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This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
In the first of a series, we chat to Shauna Davis PCQI, winner of the Emerging Talent category at the 2022 International Quality Awards.
Artificial intelligence is an integral part of everyday life, and it can revolutionise manufacturing processes, says CQI member Robert Kurek.
Lesley Elder-Aznar explains how quality professionals can ensure large and complex projects stay on target in a competitive environment.
Poll findings indicate that most consumers in India would stop buying products and services from organisations that do not adhere to their own stated purposes.