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Improving competitiveness with nine quality management tools


Quality management tools are essential for organisations to maintain a competitive edge in the market. These tools aid in identifying areas for improvement, reducing waste, and enhancing productivity, leading to cost savings, improved quality, increased customer satisfaction and loyalty. Quality professionals can improve their individual and team performance by utilising these tools, contributing to the overall success of the organisation.

ICP's ongoing journey to innovation

Published: 28 Nov 2022

The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.

5 minutes with… Andrew Clark

Published: 19 Mar 2019

Andrew Clark, MBA CQP MCQI, QSEP CST Assistant Head for the UK Ministry of Defence, talks to Alicia Dimas about his career and how quality plays a crucial role in the defence sector

Natalie Shoemark-Dyer

​“I want to improve quality’s image among young people. They need a membership organisation that’s flexible, dynamic and moves with the times”

​Inside an RAF improvement programme

Published: 9 Aug 2016

Squadron leader Ken Felton explains how he launched a groundbreaking improvement programme and changed perceptions of quality in the RAF.