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Quality management tools are essential for organisations to maintain a competitive edge in the market. These tools aid in identifying areas for improvement, reducing waste, and enhancing productivity, leading to cost savings, improved quality, increased customer satisfaction and loyalty. Quality professionals can improve their individual and team performance by utilising these tools, contributing to the overall success of the organisation.
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.
Andrew Clark, MBA CQP MCQI, QSEP CST Assistant Head for the UK Ministry of Defence, talks to Alicia Dimas about his career and how quality plays a crucial role in the defence sector
The role of the DSIG is to ensure that the Defence Sector is appropriately represented within the CQI by providing Sector specific feedback to the CQI and influencing key CQI programmes such as the functional competence framework.
“I want to improve quality’s image among young people. They need a membership organisation that’s flexible, dynamic and moves with the times”
The aerospace and defence technology leader is a champion of quality and a valued Corporate Partner of the CQI.