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ICP's ongoing journey to innovation

Published: 28 Nov 2022

The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.

5 minutes with… Andrew Clark

Published: 19 Mar 2019

Andrew Clark, MBA CQP MCQI, QSEP CST Assistant Head for the UK Ministry of Defence, talks to Alicia Dimas about his career and how quality plays a crucial role in the defence sector

Natalie Shoemark-Dyer

​“I want to improve quality’s image among young people. They need a membership organisation that’s flexible, dynamic and moves with the times”

​Assuring against Ebola

Published: 9 Aug 2016

Natasha Cowan spoke to Colonel Chris Gibson to find out how he used innovative quality techniques to stop the Ebola virus in its tracks.

​Inside an RAF improvement programme

Published: 9 Aug 2016

Squadron leader Ken Felton explains how he launched a groundbreaking improvement programme and changed perceptions of quality in the RAF.