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Resilience at the heart of the nation’s defence

Published: 7 Apr 2021

Lisa Taylor, CQP MCQI, Corporate Quality Manager at Dstl, explains how the organisation's resilience planning meant it was able to pivot quickly to remote working and continue to support government and its existing customers in the UK’s response to Covid-19.

Meet the Fellow: Roxann Dawson

Published: 6 Aug 2020

Roxann Dawson, Head of Quality at Network Rail, UK, talks to Daniel Moore about her recent success of achieving Fellowship status.

The impact of Covid-19 on quality professionals

The CQI has partnered with quality management software provider Qualsys to release Covid-19: The impact of coronavirus on quality professionals, a report looking at how the spread of Covid-19 has affected the quality profession.

Being a leader in health and safety

Published: 11 May 2020

Mohamed Attia, Trainer and Auditor at testing and certification centre TÜV Nord Middle East, explains how a strong occupational health and safety (OH&S) culture is critical to business success.

Course code
PT257 | PT258 | PT211
Course code

8 – 16 hours

Category Auditing
Level Practitioner
IT service management

ISO/IEC 20000-1:2018 Auditor Transition (IT-MS)

All IRCA Certificated ITSMS auditors, irrespective of grade, are required to ensure their knowledge, skills and experience pertaining to ISO 20000:2018 are current by the end of the three-year transition period in 2021.