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Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Steve Cadigan

In conversation with Steve Cadigan

Published: 16 Feb 2024

We talked to HR strategist Steve Cadigan about how best to cope with the rapid changes that organisations are seeing right now.

Elina Hajiyeva PCQI

A quality education

Published: 29 Jan 2024

Elina Hajiyeva PCQI, a Lead Auditor at BOS Shelf, Azerbaijan, outlines the importance of a quality education in encouraging graduates into the quality sector.

Author Ryan Renard

Auditing – start as you mean to go on

Published: 13 Dec 2023

How can auditors ensure that their work is a meaningful and positive experience for the auditee? IRCA Principal Auditor Ryan Renard CQP MCQI takes a closer look.

Dr Tony Kenneson-Adams

Getting on the right flight path for quality

Published: 1 Dec 2023

After 30 years as an engineer in the Royal Air Force, followed by 15 years in engineering and quality, Dr Tony Kenneson-Adams reflects on how the RAF’s approach to quality can be applied in civilian life

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Type CQI and IRCA events

World Quality Week 2023

World Quality Week is an annual campaign celebrated by the CQI, which raises awareness of the quality management profession globally.