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Improving competitiveness with nine quality management tools


Quality management tools are essential for organisations to maintain a competitive edge in the market. These tools aid in identifying areas for improvement, reducing waste, and enhancing productivity, leading to cost savings, improved quality, increased customer satisfaction and loyalty. Quality professionals can improve their individual and team performance by utilising these tools, contributing to the overall success of the organisation.

Seminar video: ISO 9001:2015 in a nutshell

Published: 9 Aug 2016

The release of ISO 9001:2015 was one of the most highly anticipated events of the year. Its launch in late September raised many challenges for quality and auditing professionals, with questions about what the changes would mean in practice as well as theory.

​A question of MSS 1000

Published: 9 Aug 2016

Ian Dalling explains how MSS 1000:2014 will impact on the future of the quality professional.

​Member case study: the process of CPD

Published: 9 Aug 2016

CQI Practitioner Sarah Ball reveals how you can develop your skills and knowledge through recognised continuing professional development activities.

​Setting the standard

Published: 9 Aug 2016

Professor Michael Mainelli and Bob McDowall look at voluntary standards markets in financial services regulation and position of quality in the industry.