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Leveraging Quality 4.0 to enhance customer experience

Published: 22 Sep 2023

This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

Victoria Derbyshire, young woman in black suit, speaking at the International Quality Awards 2022 event

The quality career path of Emerging Talent winner 2019

Published: 21 Aug 2023

In the next of our series of Q&As with previous winners of the Emerging Talent category at the CQI’s International Quality Awards, we speak to the 2019 winner, Victoria Derbyshire, now a member of the CQI’s Board of Trustees.