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This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
In the next of our series of Q&As with previous winners of the Emerging Talent category at the CQI’s International Quality Awards, we speak to the 2019 winner, Victoria Derbyshire, now a member of the CQI’s Board of Trustees.
Drawing on opinions from members of the CQI Audit SIG’s LinkedIn group, we look at some of the pitfalls to avoid when conducting an audit.
Murugesh Siva examines how quality management systems can assist in the key areas of managing both industrial and metal waste.