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Quality conscience at the CQI


At the CQI head office, we take matters of sustainability seriously. Hear from our Office Manager, Roger Ariis, as he shares how we have embedded an ethos of environmental responsibility in our ways of working.

  • Measuring performance
  • When I joined the CQI three and a half years ago, I was pleased to see a certain commitment to sustainable practices that I had not experienced in previous organisations. There were recycling bins, which was already a vast improvement. Staff were encouraged to print only what was strictly necessary, and to switch off lights in meeting rooms when not in use. 

    However, it was the office move at the beginning of 2021 that allowed us to flex our green muscles and create a more environmentally friendly space.  

    Working towards a more sustainable office

    Firstly, we felt strongly about not sending anything to landfill unless it was absolutely necessary, so we set out to reuse as much of the existing furnishings as possible: operator and meeting room chairs, reception lounge furniture, meeting room tables, staff lockers and storage cupboards, computer screens, small electrical appliances and a number of accessories including the synthetic Christmas tree! What we could not fit in the new space, we recycled or donated to schools in Kent and London through Business2Schools

    "Sustainability is not simply a tick-box exercise, it is something we are committed to..."

    LED lighting was fitted throughout the space, most of it connected to motion sensors, and new eco-friendlier kitchen appliances installed to help save energy. 

    We further improved on the waste segregation front by fitting dedicated bins for glass, coffee cups, mixed dry recyclables, organic as well as generic waste. Our waste is collected and processed by First Mile, who are committed to zero-to-landfill waste collections. At the end of 2021, they awarded us a silver certificate for achieving a recycling rate of 75% and offsetting 0.95 tonnes of CO². Needless to say, we are aiming to improve on both accounts. 

    Having successfully navigated a long lockdown by adapting our processes and eliminating the need to print documents, we now mandate that staff only print by exception, in an attempt to remain as paperless as possible. Looking at our procurement process is likely to be the next area of focus.  

    And yet, what is the positive impact of the above in measurable terms? How much do our activities still contribute to the global CO² emissions? And where can we still improve? In an attempt to answer these questions, we have a project underway aimed at identifying our current impact. With the help of an online platform, we will analyse data related to energy consumption in the office, as well as our impact while home working and commuting.

    Of course, sustainability is not simply a tick-box exercise, it is something we are committed to, so this project is ongoing as we look to continually improve and take advantage of all sustainability opportunities.

    Are you interested in sustainability? Find out how to join the CQI's Sustainability Special Interest Group today. 

    A member’s perspective: Exploring the Quality Careers Hub


    Sonia Mills PCQI, Quality Management Officer for Richmond based AVASK Accounting & Business Consultants, discusses her initial impression of the CQI’s Quality Careers Hub, and how it is helping her succeed in her new role.

    Author: Sonia Mills PCQI, Quality Management Officer at AVASK Accounting & Business Consultants
  • Measuring performance
  • With nine years of experience in quality management, quality assurance and auditing, and having recently started in a new role, I had initially assumed that the Chartered Quality Institute’s (CQI’s) new Quality Careers Hub would not be for me. I had thought that it would, instead, be tailored to people who are searching for a new job in the quality profession. I was delighted to find that not to be the case.  

    As a CQI practitioner, I have access to all the membership areas of the website. I went to explore, and these are the areas that impressed me most: 

    • Assess Yourself 
    • Take Career Pulse 
    • Career Pulse Report 
    • Career Development Programme 
    • Career Assessments 
    • Intelligent Career Quiz. 


    I decided to take the ‘career wellbeing self-assessment’. It gives you your overall self-rated score as a percentage, top three areas to focus on, and two actions in each of the areas. These actions include: self-awareness, relationships, emotional intelligence, resilience, work and life, day-to-day performance, personal brand, career conversations, career planning and career advancement.  

    The CQI have really pushed the boat out in providing a wealth of career-boosting resources for its members.

    You are then directed to e-learning paths that can help improve your knowledge and confidence in these areas. Based on your results, you get a custom career development programme where you can track your e-learning progress. 

    Career assessments 

    I also took some of the career assessments in the following areas: customer focus, motivation at work, personality insight, sound decision making, strengths, temperament, and workplace culture. It was very helpful to see the results, which will come in handy for my performance reviews at work.  

    As I am new to my current role, I was interested in the e-learning path called Getting on Board. I have added it to ‘My Favourites’ and plan to work through the 20 items to help me make my new role a success.  

    Aside from the path related to your custom career development programme, you can also explore all the resources under Learning Modules. Additionally, with the ongoing pandemic, you might want to use the e-learning path for ‘Working Remotely’, which covers the following subjects: 

    • Remaining visible when working from home; 
    • How to run an online meeting; 
    • A beginner’s guide to using Microsoft Teams; 
    • Remote health and safety; 
    • Online meeting etiquette; 
    • Seven tips for working effectively from home. 

    Suffice to say, the CQI have really pushed the boat out in providing a wealth of career-boosting resources for its members. Regardless of which level of membership you have, there will be something for you.  

    Why not take a career wellbeing self-assessment for yourself? Discover all that the Quality Career Hub has to offer.

    Driving clinical improvement in the NHS through audit management

    Published: 9 Jul 2021

    Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients. 

    The benefits of the CQI mentoring programme in regrade

    Published: 15 Jun 2021

    Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manager, Hanover Displays Ltd, who applied for member grade under her mentorship. They discuss how mentoring support helped them with regrading.

    It all starts with study

    Published: 9 Jun 2021

    Mitch Beedie, a freelance researcher/writer, suggests a study, decide, plan, do (SDPD) cycle.

    Essentials for a safe on-site audit

    Published: 8 Jun 2021

    Sharjeel Farooq, IRCA Principal Auditor, and Director of Advanced Certifications Pvt Limited in Pakistan, shares his experience and advice on how to hold a safe on-site audit during the Covid-19 pandemic.

    Defining Quality 4.0: a new CQI research project

    Published: 23 Feb 2021

    The CQI is pleased to announce that we have commissioned a consortium comprising Leeds University Business School and The Oakland Institute for Business Research and Education to carry out some research into the concepts and principles that underpin the evolution of ‘Quality Management 4.0’ or ‘Quality 4.0’ as it is more widely known.

    Driving quality excellence in 2021

    Published: 15 Feb 2021

    Eric Stoop, CEO at EASE Inc – a developer of plant floor audits and insights software in the US – provides his top five tips to help manufacturing businesses overcome the obstacles posed by Covid-19.