What is a major incident, what is a crisis? How do we anticipate them and how do we respond to them when they occur?
In this talk we will look at different incident types, consider how we respond to major incidents, and the difference between a major incident and a crisis.
Our speaker's background is in local government but crisis management is relevant to all industries. As quality professionals we must determine the risks which need to be addressed to enhance desirable effects and prent undesired effects.